top of page

FAQS

WHO GROOMS MY PET:

Elizabeth is the Owner and ONLY groomer.

WHAT IS INCLUDED IN THE GROOMING:

Every grooming includes bath, blow dry, nail clipping, teeth brushing, ear cleaning, haircut and anal glands expressed upon request.

HOW LONG DOES THE GROOMING TAKE:

We treat each pet individually therefore they each have their own needs to be met. On average a full grooming takes about 2 hours. We call as soon as your pet is finished!

HOW MUCH DOES A GROOMING COST:

Price depends on the size of your dog and the condition of their coat. Please call for an estimate!

DO YOU GROOM CATS:

No, we do not groom cats. Only dogs, bunnies and guinea pigs!

DOES MY PET INTERACT WITH OTHER PETS:

We do not allow pets to mingle with each other for safety reasons.

WHERE IS MY PET KEPT WHEN NOT GETTING GROOMED:

Most pets are kept in their own stainless steel kennel. We do have leash hooks on the walls if your pet is not comfortable being in a kennel.

HOW OFTEN SHOULD I GET MY PET GROOMED:

On average we say 6-8 weeks if your dog requires a haircut and we recommend getting their nails trimmed in between groomings.

CAN I DROP OFF MY DOG BEFORE WORK AND PICK UP WHEN I GET OFF:

We prefer that your pet gets picked up within an hour of us notifying you that they are finished.

CAN I TIP THE GROOMER:

Gratuities are welcome and most appreciated!

DO I NEED AN APPOINTMENT TO BRING MY PET IN:

We are appointment based and recommend calling at least a week in advance to get the date and time you need. Saturday’s are our busiest day!

ARE WE ACCEPTING NEW CLIENTS:

 I am the only groomer at Once Upon A Grooming and I always strive to give each pet that comes in the individual attention they need, a high quality groom and a great stress free overall experience. Therefore I have decided in order to maintain these qualities that Once Upon A Grooming has come to be recognized for, I will not be accepting any NEW clients at this time. I do not have a time frame as to when I will be accepting NEW clients again but I will notify you as soon as I feel comfortable doing so once again.

FAQ: FAQ

Contact

847-951-9541 Call or Text!

Follow

  • Instagram
  • Facebook

When you step into Once Upon A Grooming it is my goal for both you and your pet to feel comfortable and at home. I wish to build a relationship with each and every one of my clients (furry and not) that will last for years to come. My goal as your pets groomer is to make them look and feel their best in a most humane and stress free way. At Once Upon A Grooming, we will accommodate you and your pet to the best of our ability. Whether you want your pet groomed in an hour or have him/her spend the day, we are here for you! I hope to offer you and your pet a classy upscale grooming experience without burning a hole in your wallet .We promise to send every pet home looking like a prince or princess using our unique special touches.


©2023 Once Upon A Grooming, Inc.

bottom of page